Last updated: October 8, 2026
Mountain View Water Co. ("we," "us," or "our") provides water treatment products and services to homeowners in Western and Central Massachusetts. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.
Information we collect
We collect the information you choose to give us, primarily when you request a free water analysis or otherwise contact us through our booking form. This may include:
- Your name
- Your phone number and email address
- Your service address or town
- Details you share about your water or your home
When you visit our website, our hosting provider and the tools embedded on our site may also automatically receive standard technical information such as your device type, browser, and general location, along with cookies used to make the site and booking form work.
How we use your information
We use the information you provide to:
- Respond to your request and schedule your free water analysis
- Provide quotes, recommendations, and the services you ask for
- Follow up with you about your inquiry or appointment
- Keep records of our work and communications with you
We only ask for the information we need to help you.
Our booking form and service providers
Our online booking form is provided by Jobber, a third-party scheduling and customer management service. When you submit the form, the information you enter is processed and stored by Jobber on our behalf so we can respond to you. Jobber's handling of that information is governed by its own privacy policy, available at getjobber.com/privacy-policy. We also use Google Fonts to display the site's typography, which may involve a request to Google's servers.
Text messages
If you opt in to receive text messages from us (for example, by checking the consent box on our booking form), you agree to receive calls and texts related to your inquiry, appointment, and service updates. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Opting out of texts will not affect our ability to reach you by phone or email.
How we share information
We do not sell or rent your personal information. We share it only:
- With service providers who help us operate our business and this website (such as our booking and scheduling provider), and only as needed to perform those services
- When required by law, or to protect our rights, safety, or property
Cookies
Our website uses a small number of cookies to keep the site and the booking form working properly. We do not currently use advertising cookies or run third-party advertising trackers on this site. Most browsers let you control or delete cookies through their settings, though some features may not work as well without them.
Data retention and security
We keep your information for as long as needed to respond to you, provide our services, and meet our business and legal obligations, and we take reasonable measures to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you, or ask questions about how we use it, by contacting us using the details below. You can also opt out of text messages at any time as described above.
Children's privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy or your information, please reach out:
- Phone or text: (413) 516-9300
- Email: timg@mvwaterco.com
Mountain View Water Co., serving Western & Central Massachusetts.